I'm Badr Arhad, an Agile IT Operations Expert with 16 years in IT, starting at Dell in 2008 as a technical engineer. My journey has spanned operational and team management, emphasizing customer service.
Since 2014, at Atos, as a Service Delivery Lead, I spearhead a global team of over 100 engineers and staff, ensuring excellence in service delivery across various IT domains. My role encompasses the strategic optimization of service desks, application management, and infrastructure operations, fostering a culture of innovation and high performance.
Now as Head of Global IT Implementation within Webhelp and Concentrix, I oversee project implementations, service establishment, and strategic process deployment, ensuring operational excellence. I lead engineers and staff globally, nurturing a collaborative team culture. My credentials are fortified with certifications in Operational Excellence, Six Sigma Black Belt, QMS Auditor/Lead Auditor, ITIL® V3 & V4, Professional Scrum Master I, Risk Management, Process Improvement and Mapping, and Lean Management, underpinning my skills in quality and IT service management, agile methodologies, risk management, and lean principles.
Currently, I focus on scalable service frameworks and process enhancements for long-term business goals, advocating continuous improvement and maintaining our competitive edge in IT.
Since 2014, at Atos, as a Service Delivery Lead, I spearhead a global team of over 100 engineers and staff, ensuring excellence in service delivery across various IT domains. My role encompasses the strategic optimization of service desks, application management, and infrastructure operations, fostering a culture of innovation and high performance.
Now as Head of Global IT Implementation within Webhelp and Concentrix, I oversee project implementations, service establishment, and strategic process deployment, ensuring operational excellence. I lead engineers and staff globally, nurturing a collaborative team culture. My credentials are fortified with certifications in Operational Excellence, Six Sigma Black Belt, QMS Auditor/Lead Auditor, ITIL® V3 & V4, Professional Scrum Master I, Risk Management, Process Improvement and Mapping, and Lean Management, underpinning my skills in quality and IT service management, agile methodologies, risk management, and lean principles.
Currently, I focus on scalable service frameworks and process enhancements for long-term business goals, advocating continuous improvement and maintaining our competitive edge in IT.
Group Manager - Global Server
Concentrix
Since July 2024
Full-time
Morocco
- Ensure alignment of server technology with the business's overall objectives.
- Ensure the global infrastructure's scalability, reliability, and performance.
- Manage and mentor a team of server administrators, system engineers, and other IT staff.
- Promote team development, set clear performance objectives, and foster a collaborative work environment.
- Define and implement operational standards, policies, and procedures to ensure consistent performance and security of global server assets.
- Work closely with other IT and business units to meet global business requirements.
- Ensure server systems adhere to regulatory requirements and organizational security policies.
- Manage vendor relationships, negotiate contracts, and ensure compliance with service-level agreements.
- Plan, budget, and oversee the server infrastructure spending globally.
- Collaborate with regional IT teams to ensure smooth operation of servers and related services.
- Act as a point of contact for escalations and critical issues pertaining to the server environment.
- Lead server-related projects, including upgrades, migrations, and deployments, ensuring projects are completed on time and within budget.
- Drive innovation by evaluating emerging server technologies and incorporating them into global strategies when applicable.