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Badr ARHAD

Badr ARHAD

IT Operations Expert

36 years old
Driving License
Employed Available
With over 17 years of experience in IT infrastructure and operations, I specialize in leading high-performing teams and delivering scalable, secure, and resilient server solutions across the EMEA region. My career began at Dell in 2008, and since then, I've held pivotal roles at Atos, EOS, and Concentrix, where I've consistently driven operational excellence and innovation.​

In my current role as Associate Director – Global Server (EMEA) at Concentrix, I oversee server infrastructure strategy and operations across Western Europe, Central & Eastern Europe, Middle East, and Africa. I lead a distributed team, ensuring alignment with global standards while addressing regional business needs. My responsibilities include managing budgets, ensuring compliance with regional regulations (e.g., GDPR, NIS2), and driving initiatives such as platform upgrades and hybrid infrastructure rollouts.​

My leadership is underpinned by a suite of certifications, including Six Sigma Black Belt, ITIL® V3 & V4, Professional Scrum Master I, and Lean Management. These credentials reflect my commitment to quality, agile methodologies, and continuous improvement.

I am passionate about fostering collaborative cultures, mentoring future leaders, and leveraging emerging technologies to drive business value.
  • Organizational Agility
    Good
  • Lean Portfolio Management
    Good
  • Entreprise Solution Delivery
    Good
  • Agile Product Delivery
    Advanced
  • Team and Technical Agility
    Advanced
  • Continuous Learning Culture
    Expert
  • Lean-Agile Leadership
    Expert
  • Professional SCRUM Master
    Expert
  • SCRUM Master
    Expert
  • Incident Management
    Expert
  • Problem Management
    Expert
  • Change Management
    Expert
  • Service Desk Management
    Expert
  • System and Database Engineering
    Good
  • Microsoft HyperV
    Good
  • VMware
    Good
  • Microsoft Azure
    Intermediate
  • Business Intelligence
    Intermediate
  • Amazon Web Services (AWS)
    Notions
  • Advanced Understanding of Lean Six Sigma Principles
    Expert
  • Project Management
    Advanced
  • Data Analysis and Statistics
    Good
  • Problem-Solving
    Expert
  • Process Improvement
    Expert
  • Change Management
    Expert
  • Leadership and Team Facilitation
    Expert
  • Customer Focus
    Expert
  • Communication and Presentation Skills
    Expert